MetenaSupport
A question or a problem in the app: write to us.
Write to us
Write to support@metena.app. Include your account email, your phone model and what happened. A screenshot often helps. Never send us your API keys or a wallet recovery phrase: we do not ask for them.
Your account
I don’t receive the sign-in link
Check your spam folder. The link expires after 10 minutes: request a new one if needed, or sign in with Apple or Google.
How do I delete my account?
In the app: Settings, then Delete account. Deletion is permanent. It does not cancel an App Store or Google Play subscription: cancel that from your store as well.
Your subscription
How do I cancel Premium?
On iPhone: Settings, your name, then Subscriptions. On Android: Google Play, Payments and subscriptions. Cancellation takes effect at the end of the current period.
Premium doesn’t show after my purchase or on a new phone
Sign in to the same account, then tap “Restore purchases” on the Premium screen.
How do I get a refund?
Refunds are handled by Apple and Google. For Apple, make the request at reportaproblem.apple.com. Write to us if you need help.